Staff stay with guests
The robot runs plates from the pass and brings dirty dishes back, while your team takes orders and looks after tables.
Service and delivery robots for New Zealand sites
Robotx supplies, deploys and supports service and delivery robots for New Zealand restaurants, cafés, clubs, hotels, hospitals and aged residential care. The robots carry plates, trays and supplies on mapped routes, so your staff can stay with guests, patients and residents.
What it changes for your operation
Autonomous robots that carry meals, trays, linen and supplies between kitchens, dining rooms, guest floors and wards.
Steadier service through the rush
On a full Saturday night or a busy function, the robot keeps making the same runs at the same pace.
Deliveries between floors
Where the lift and platform support it, robots ride lifts to take room service, linen and ward supplies across levels.
Less carrying for staff
Moving loaded trays, dish racks and supply tubs by robot is a practical way to reduce the manual handling risk you manage under HSWA.
In operation
Typical capabilities
- LiDAR and vision navigation through busy dining rooms and corridors
- Several trays or enclosed compartments per run
- Slowing, stopping and rerouting around people and obstacles
- Coordination between several robots in shared aisles
- Lift riding through an interface module, where supported
- Dispatch from a touchscreen, pager or call button
Where we deploy it
Partners for this
More detailService & Delivery Robotics: how it works and how we deploy itWhere it works best, choosing the right platform, deployment steps and further reading
Where delivery robots fit in New Zealand venues and facilities
Delivery robots move items between known points on a mapped floor. In a restaurant, café or club, that means plated meals going from the pass to the table and dirty plates coming back to the dish area. Hotels use them for room service, towels and amenities between back of house and guest room doors. Public and private hospitals and aged residential care facilities send meal trays, linen and ward supplies between kitchens, stores and wards.
The strongest cases are sites with long walking distances, several levels, or the same run made dozens of times a shift: a function centre with the kitchen at the far end of the building, a resort hotel spread across several wings, or a rest home with hospital-level care where staff spend part of every shift walking to and from a lift lobby.
Delivery robots are less suited to steps with no ramp or lift, very tight furniture layouts, gravel or uneven outdoor areas, or tasks that need judgement at the point of delivery. We point these out early so you are not buying a robot for a floor it cannot work on.
Lifts, the BWOF and health and safety
On multi-storey sites the lift is often the deciding factor. Lifts are specified systems under the Building Act 2004. They are listed on the building’s compliance schedule, inspected by an independently qualified person (IQP), and covered by the owner’s annual building warrant of fitness. A robot interface connects to that system, so the building owner and lift maintenance contractor need to approve it, and the contractor usually installs it.
The robot also becomes part of how your site manages risk under the Health and Safety at Work Act 2015. We look at routes, speeds, thresholds and busy crossing points, and involve the staff who will work alongside the robot from the start.
What we assess, and how deployment works
Every project starts with a consultation and a site assessment. We walk the routes the robot would take, note floor surfaces, thresholds, ramps and door types, and look at where charging docks can sit without getting in the way. We also talk to the people who will use it: which runs cause the most walking, when the peaks are, and who loads and unloads the trays.
Once you approve the proposal, Robotx maps the site, configures delivery points and routes, sets up lift or door integration where the platform supports it, and trains your staff on daily use, charging, cleaning the robot and what to do when something unexpected happens. After handover we provide technical support, servicing, parts and warranty administration, with on-site arrangements for your location agreed during scoping.
Service & Delivery Robotics: common questions
Have a question about your site? Talk to a specialist.
What does a delivery robot do in a restaurant, café or club?
A delivery robot carries plated food from the pass to the table and brings dirty plates back to the kitchen or dish area. Staff load the trays, choose a table on the screen and the robot drives there on its own. It suits venues with large dining rooms, function rooms, long runs from the kitchen or split levels, where walking time cuts into service.
Can delivery robots use lifts in a New Zealand hotel or hospital?
Yes, many commercial delivery robots can call and ride lifts through an interface module or the lift manufacturer's own robot connection. In New Zealand, lifts are specified systems on the building's compliance schedule and are covered by the annual building warrant of fitness (BWOF), so the building owner and lift contractor need to agree to any interface. We check lift compatibility during the site assessment.
How much does a commercial delivery robot cost in New Zealand?
Pricing depends on the platform, the number of robots, whether lift integration is needed and the support you choose. Robotx sells robots outright and does not publish a price list. After a consultation and site assessment we provide a written proposal priced on your floor plan, service volumes and building systems.
How long does it take to deploy a delivery robot?
It depends on the size of the site and whether lifts or doors need integrating. A single-level café or restaurant is usually simpler than a multi-storey hotel or hospital, where the lift contractor's availability also affects timing. After the site assessment we give you a written plan covering mapping, configuration, integration, staff training and handover, with realistic timing for each step.
What health and safety duties apply when a robot works near staff and guests?
As a PCBU under the Health and Safety at Work Act 2015, you must manage the risks the robot brings, so far as is reasonably practicable, for workers and for guests, patients or residents. That means looking at routes, speeds, pinch points and how staff interact with the robot, and engaging with the workers affected. We build these points into the scope and the training.
Will delivery robots replace our floor staff?
No. Delivery robots do the carrying. People still take orders, talk to guests, check on residents and patients, and deal with anything unusual. Most operators use robots to take pressure off a stretched team during peaks and to cut repetitive walking, while keeping the same roles on the floor.
Tell us where your operation loses time.
A Robotx consultation starts with your sites, tasks and constraints. We’ll tell you where robotics fits and where it doesn’t, and what a sensible first deployment would look like.